Testing
your phone line quality.
Sections:
Introduction
Testing your phone line
quality
Reading the test results
Checking your "in-house"
connections
First off, there are many articles on the Internet concerning
dialup modem users not being able to connect at 56k speeds
to their ISP or randomly kicked off after having successfully
connected. So, if you do not believe what you are about read,
do some research on the Net, and you will find that all of
the other ISP's say the same thing.
Hyperconnections, however, has a method to help you TEST
your phone line.
After the settings on the user's computer have been confirmed
to be correct by technical support, and no logical reason
for why the connection is lousy becomes apparent, the problem
(9 times out of 10) is somewhere between the telephone cord
plugged into modem and the local phone company's equipment.
Switching ISP's will not fix this problem. Users
who have switched to other ISP's and truthfully claim the
connection got better were just fortunate that the phone company
silently fixed the problem without their knowledge, or the
phone call, by chance, is being routed to a different central
office (CO) on the path to the other ISP. Unfortunately for
us, your current ISP has no way of fixing either problem.
But, unlike 99% of other ISP's, we provide you a tool to
help troubleshoot where the problem lays within the local
phone system, and it will place the blame where it belongs.
Who knows, you may even be able to complain loud enough to
get them (the local phone company) to fix it. Don't hold your
breath, though.
To run the test on your phone line, look at "Test
the quality of your phone line".
NOTE: The test will require a short one minute LONG
DISTANCE phone call to our Data Center in Houston, TX.
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