Hyperconnections - Internet Access for Just $10

GENERAL FAQs

How do I know if Hyperconnections has a local access number in my area? We have access numbers in almost every area of the United States. Visit our list of access numbers on our website and make sure we have a number in your area. If your city is not listed, search for other access numbers in other nearby cities which are local phone calls for you. Since we cannot be responsible if you dial into a long distance number by mistake, please verify with your local phone company if you are concerned that a number listed may not be local to you. Also, if we do not have a local number in your area, please email us at customerservice@hypercon.net and we will try to add one local to you.

Will I still be able to send e-mail to my friends and family who use AOL, MSN or Yahoo? Yes, you will be able to send e-mail messages to any Internet user. With Hyperconnections, you will be able to send and receive e-mail to and from anyone - regardless of their e-mail address. For example, if you have a friend at "friend@aol.com," just log on to Hyperconnections, write an e-mail message, and send it to your friend at his or her Internet e-mail address. This is also true for any other e-mail address, such as "friend@msn.com" or "friend@yahoo.com."

Will I still be able to send instant messages to my friends on AOL, MSN, or Yahoo? Yes. You can download the AOL Instant Messenger (AIM) for free. Once installed, you can send instant messages to your friends on your AOL Buddy List. You can also download MSN Messenger Service and Yahoo! Messenger for free to send instant messages to anyone who has an MSN Hotmail e-mail address, such as "friend@hotmail.com" or "friend@msn.com," or a Yahoo! account name.

How do you provide Internet service at less than half of many of your competitors? Don’t they say, “You get what you pay for?” Yes and No. At Hyperconnections, you get more than you pay for. There are Internet providers who try to give you service free or cheaper than they can afford. They either end up charging you later, or they go out of business. Hyperconnections still makes a minimum 10% gross margin on all services. We specialize in dial up Internet access with our software HY•C version 11.0, and we do not offer DSL, Cable or T1 Internet access. Being the best at what we do allows us to streamline our service and keep our costs low. We pass the savings on to you.

How do I sign-up? Sign-up online now. We currently accept Visa, MasterCard, Discover, or American Express. Annual prepaid accounts can pay via check or money order. (Soon, online checks, EFT) To sign-up over the phone call (888) 817-8323.

How long before I can get online after signing up? Usually you can get online immediately. Sometimes due to higher system load, it may take up to 5 minutes. You will have the option of adding your additional email addresses or email aliases through the “My Account” link on the Hyperconnections website. You can also login to your web space and upload your personal pages.

What are your payment options? You can pay by credit card. (We currently accept Visa, MasterCard, Discover, or American Express - Soon, online checks, EFT) Annual prepaid accounts can pay via check or money order. We do not print invoices and send them in the postal mail since it would only add the unnecessary cost of providing the service. We do send you an email invoice when we charge your account. If you would like a printed invoice on a monthly basis, we can do so for an additional $4.00/month. Request it by email at billing@hypercon.net.

Do you send out printed invoices every month? Not normally. We do not print invoices and send them in the postal mail since it would only add the unnecessary cost of providing the service. We do send you an email invoice when we charge your account. If you would like a printed invoice on a monthly basis, we can do so for an additional $4.00/month. Request it by email at billing@hypercon.net.

What if I need help with the service? Hyperconnections offers toll free 24/7 technical support. Please visit our “Customer Service” section to look at FAQ’s or helpful self-paced tutorials. You can also email us at support@hyperconnections.com or call us at (888) 817-8323.

Do I need special software to use Hyperconnections? No. We require no special software. We do recommend that you download Hyperconnection’s “Connection Magic”, HY•C version 11.0, which will configure all of your settings and help you seamlessly connect through us. You can still connect to your other ISP’s too, if necessary. With HY•C version 11.0, the most novice Internet users can get online by themselves. If your computer has a problem connecting, the software will also make it easier for our support staff to help you correct the problem.

Can I use my account while traveling? Yes, all over the United States. Visit our list of access numbers on our website and make sure we have a number in the area you are traveling to before you leave. If you use the HY•C version 11.0 software all of the dial up numbers in the nation will be installed for you.

What do I do if I've forgotten my password? If you can't remember your password, please click on this link and follow the instructions: https://signup.hypercon.net/myaccount.aspforgot_passwd.php

Can I access your Service any time of the day? Yes, the network should be accessible 24hrs per day, 365 days per year.

Does Hyperconnections put ads or banners on your computer? No. Some places you may browse to on the Internet could sell and present ads to you, but they are not affiliated with Hyperconnections. If you use the HY•C version 11.0 software, the popup blocking software will stop almost all of the annoying advertisements you might see when normally surfing the Internet. Hyperconnections does not sell advertising, customer information or purposely provide the capability to advertise to our customer base.

Does Hyperconnections offer a free "Trial" period? Hyperconnections does not provide a trial period, however we also do not require a commitment.

What service plans do you have for web hosting? Take a look at the hosting plans of our sister company Instaburst Hosting.

Can I use your service on more than one PC? Yes. You can place your access and email configurations on multiple computers. Keep in mind that only one can access our network at a time. If you want to have more than one computer online at the same time, you will need to configure dial up networking to do so or use a router in front of your computers.